This policy explains how aeteriaa.com handles cancellations and refunds for paid online courses bought at a distance. It does not limit your statutory rights.
It applies to consumers buying digital courses from aeteriaa.com, whose rights are protected by Закон України «Про захист прав споживачів» № 3153-IX від 10.06.2023.
Before you order we give clear information on the course, price, payment, cancellation, refunds and complaints, as required by Закон України «Про захист прав споживачів» № 3153-IX від 10.06.2023. Provider details follow Закон України «Про електронну комерцію» № 675-VIII від 03.09.2015.
You may cancel before we issue access or course materials and receive a full refund, no reason needed. Notify contact@aeteriaa.com or use the form below.
Courses are digital content supplied immediately. If you consented to immediate supply and acknowledged that withdrawal ends on access, statutory withdrawal may not apply. We still review requests within 14 days where a duplicate charge occurred, a technical fault blocked access over 7 days, or the course materially differs from its description. Marketing complies with Закон України «Про рекламу» № 270/96-ВР від 03.07.1996. Courses are not state-recognised education and confer no official diploma unless a licence is stated, per Закон України «Про освіту» № 2145-VIII від 05.09.2017.
We pay approved refunds within 10 business days to the original payment method; bank fees may be deducted where the law allows.
Write to contact@aeteriaa.com or call +380 684 870 4195. We reply within 10 business days. You may also contact the State Service of Ukraine on Food Safety and Consumer Protection.
PE aeteriaa.com, 7A Yaroslaviv Val St, Office 4, Kyiv, 01054, Ukraine. EDRPOU 35579287. Email: contact@aeteriaa.com. Phone: +380 684 870 4195.